Returns:

If we deem your return eligible, you will receive a store credit with no expiration date. We do not accept returns for refunds.

We do not accept returns on the following items (no exceptions):

• Holiday items or any items from a holiday collection (e.g., Valentine's Day, Christmas, etc.)

• Sale or marked-down items

• Home decor or home goods

• Accessories of any kind

• Hats or beanies

• Stickers or Car Decals

• Items that have been worn or washed

• Any custom apparel requests

Returns will be granted within 7 days of receipt/delivery if they are unworn and undamaged. If 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. There are no exceptions to this rule.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are eligible for a return, you will be responsible for shipping the exchangeable item back to us and you will be responsible for the shipping of the new item. We will not cover shipping costs of any returned items in either direction.

To complete your return, we require a receipt or proof of purchase. Please email brandi@faithandfreedomapparel.store with your order number, first and last name with your return reason.

We strongly encourage you to be sure of your purchase prior to purchasing.

Order Cancellations:

You may cancel your order within 24 hours of placing it by emailing brandi@faithandfreedomapparel.store. After 24 hours, we will have already begun processing your order and will be unable to cancel it.

Damaged and/or Requested Replacements:

Each item is carefully inspected prior to your shipment, but unfortunately, damages do happen. Faith & Freedom Apparel will not replace items that are damaged/lost due to the fault of the postal service.

Faith & Freedom Apparel is not responsible for any broken items that have gone through transit. You will need to file a claim with the postal service that shipped the product, using your tracking number. Please provide them all information needed, photos, etc. and wait for the claim to be approved. If it is approved, they will cut you a check. To process a claim for a USPS-insured service, such as a Ground Advantage, Priority Mail, or Priority Mail Express package that had a declared value of $100 or less, you’ll need to file the claim directly with USPS at https://www.usps.com/help/claims.htm.

Please note that it is not the responsibility of Faith & Freedom Apparel to replace items damaged by the postal service. This applies to all orders. If you have questions or need help please reach out to us at brandi@faithandfreedomapparel.store

Reporting Missing Items from order:

You have 24 hours from the delivery date/time of your order to check the contents to report missing items. After two days, we cannot be responsible for any items not reported missing.

This policy is 100% enforced and is due to not having control over our products that are no longer in our shop. We cannot be responsible for losing items and have no way of verifying the handling of the package or it’s contents once it has left our shop.

Store Credits (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your store credit will be processed. We do not refund shipping costs under any circumstance. 

Exchanges:

Faith & Freedom Apparel does not cover the cost of shipping for size exchanges. If you order the wrong size, we're happy to facilitate an exchange, but you are responsible for mailing the original item back to us within 3 business days and paying for the shipping of the new size. Once we receive the original item, you will be issued a store credit.